Customer Feedback

Service Department Customer Feedback

      

1.  How would you rate the quality of service of the individual you spoke to at the time you requested service?

     

2.  How would you rate our response to your service request?

    

3.  Was our service technician able to get your appliance operating properly?

    

4.  How would you rate our service technician's ability to repair your appliance?

    

5.  How would you rate Marshall Electric’s service performance?

    

6.  Would you call us again if you need service in the future?

    

7.  Overall, how can we improve our service to you?

    

8.  If we have any questions about your comments, how would you prefer we contact you?

Email address:

Telephone:

Mailing address:

Your Name:

Parts Department Customer Feedback

    

1.  How would you rate the quality of service of our parts consultant at the time you placed the call?

        

2.  How would you rate our ability to identify the part(s) you needed?

    

3.  Did you receive your parts order within the time frame that you expected?

    

4.  Was your order complete and accurate?

     

5.  Did Marshall Electric met all of your parts needs?

    

6.  Would you call us again if you need parts in the future?

    

7.  Overall, how can we improve our service to you?

     

8.  If we have any questions regarding your comments, how would you prefer we contact you?

E-mail address:

Telephone:

Mailing address:

Your Name:

 

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